Policy
confidentiality

DODO HOUSE (“we”) has prepared this privacy policy for the purpose of describing to you our privacy practices regarding information we collect from visitors to our website www.dodohouse.fr (“our site”).

The data we collect is stored on a server and can only be viewed by DODO HOUSE.

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Why do we collect this information?

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To meet your expectations and fulfill our obligations to you:

  • Receive, prepare, send and track your order.

  • Improve the quality of your experience on our site and in stores.

  • Offer you personalized advice based on your customer history and our previous discussions.

  • Respond to your requests by email or phone.

  • Allow you to access the history of your orders from the "History and details of my orders" area of ​​your customer account.

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For our legitimate business interests:

  • Send you newsletters to keep you informed of our news, promotional offers, as well as to share tips and advice related to your natural beauty routine and our products.

  • Remind you of the contents of your abandoned cart.

  • Send you discount codes to thank you for your loyalty and to celebrate your DODO HOUSE birthday.

  • Send you brochures or samples of our new products which, based on your purchase history, may be of interest to you.

What information do we collect?

  • Information you provide us: DODO HOUSE collects information that you provide when you place an order on our site, when you create your customer account on our site or in our stores. We collect the following information, called "personal data".

  • Information provided as part of registration: when you create a customer account on our site, we ask you to provide an e-mail address which you will then use as an identifier. In addition, you will be asked to choose a "password". This password will not be known to DODO HOUSE will not be stored in digital format. When creating your online account, we also ask you to provide your following personal data: gender, first name, last name.

  • The contact details that you enter in your customer account or when placing an order for products online: postal address (s), telephone number (s), date of birth.

  • Your electronic identification data and other information that DODO HOUSE collects using automated means when you visit our site or interact with us. When you consult and browse our site, we collect the data of this navigation using automated processes through your browser or device, through the use of cookies or other technologies aimed at tracking visitors on our website. This includes the following data: your IP address and the contents of your abandoned shopping cart.

  • Your store purchases: In order to improve our store service and subsequently be able to offer you more personalized advice, we keep the history of the products you buy in our DodoHouse stores.

  • Your online purchases: As part of your ordering on our site, we collect information essential to taking and managing orders, such as: the date of your purchases, the amount of your purchases, the product (s) purchased , the method of payment, the status of payment, the bank details, the discounts or promotional codes used, any gift wrapping or personalized word to add to the order, the mode of delivery and the delivery address.

  • Your communication data: All data when you communicate with our customer service or staff in store by e-mail or via our social networks. It can be, among other things: questions, requests or complaints.

  • Observations and comments obtained by email, on Facebook or through our contact form.

  • The answers to the questionnaire on your skin type and hair type.

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How long do we keep your personal data?

As a general rule, we keep your so-called “personal” information for as long as we deem necessary, in order to be able to offer you a customer experience that meets your expectations. Establishing a relationship of trust, as well as offering our customers the best service is our priority. This is why we allow ourselves to keep the data of all our customers active or having ordered our products during the last three years. However, we are committed to erasing customer account data that has been inactive for more than three years.

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Your rights

The personal data of customers collected by DODO HOUSE are kept confidential and will under no circumstances be communicated to third parties. However, subject to the conditions set out in applicable law, you have the following rights with regard to our processing of your personal data: the right of access, the right of rectification, the right to withdraw your consent, the right to limitation of data use, the right to data portability and the right to object.

In your customer account accessible from our site, we allow you to manage the information at our disposal. Among other things, we give you the possibility to revoke your consent to cookies from the "Revoke my consent to cookies" space. You can also export your data in PDF or CSV format, as well as complete a rectification and erasure request from the “My personal data” area of ​​your customer account.

If you decide that you no longer wish to receive our newsletters, you can also click on the "unsubscribe" link at the bottom of our newsletter. You will then be removed from the recipient list. If, however, you subsequently decide to re-register, you can do so by simply clicking on the "newsletter" link in the footer of our site.

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GDPR law

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As part of the provision of our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016 ("RGPD") and under the conditions set out below .

Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in the context of providing our Services or communicating about these Services exclusively, in strict compliance with the GDPR.

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Contact us

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If you have any questions regarding our use of your personal data, please do not hesitate to contact us via the email address info.dodohouse@gmail.com . We will then get back to you as soon as possible.

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