SHIPPING AND RETURN S

Shipping policy

Our delivery times may vary. Once your order has been confirmed, allow 1-3 days for processing at our shipping center.
The dispatch email includes your link and tracking number, Colissimo for Metropolitan France, for international deliveries and overseas territories.

In addition to this, you need to know more about it.

  • Metropolitan France - Between 2 and 3 days

  • Germany, Austria, Belgium - Between 2 and 4 days

  • Italy, Poland - Between 3 and 5 days

  • United Kingdom, Rest of Europe - Between 2 and 5 days *

  • Switzerland - 3 to 7 days **

  • DOM-TOM, Rest of the world - Up to 14 days *

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* Delivery times may vary depending on local carriers and customs controls.
** The time may vary depending on the volume and time spent in customs.

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If you do not receive this dispatch email within 10 days of placing your order, contact our customer service here by choosing the subject “I did not receive my tracking number”.

Exchanges and refunds

Please note that only unopened and unused products can be refunded.

If you wish to withdraw, you can return your order to us.

In addition to this, you need to know more about it.

How to return it to us?

  • Send an email to our customer service at this address .

  • Download your return slip that was sent to you by email and go to your nearest post office to ship the package.

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Once your package has been received by our warehouse, we will review your return and our team can refund your order.