LIVRAISON ET RETOURS
Our delivery times may vary. Once your order has been confirmed, counts 1 to 3 days of processing in our shipping center.
The shipping email includes your link and tracking number, Colissimo for Metropolitan France, for international deliveries and DOM-TOM.
Metropolitan France - Between 2 and 3 days
Germany, Austria, Belgium - Between 2 and 4 days
Italy, Poland - Between 3 and 5 days
United Kingdom, Rest of Europe - Between 2 and 5 days *
Switzerland - 3 to 7 days **
DOM-TOM, Rest of the World - Up to 14 days *
* Delivery times may vary depending on local carriers and customs controls.
** Timing may vary depending on volume and time spent at customs.
If you do not receive this shipping email within 10 days following the passage of your order, contact our customer service here by choosing the topic “I have not received my tracking number”.
Exchange and repayment policy
Please bear in mind that only non-open products can be reimbursed.
If you wish to withdraw, you can send us your order.
How do I return your order?
To do this:
Send an email to our customer service at this address.
Download your return slip that was sent by email and go to your nearest post office to ship your package.
Once your parcel has been received by our warehouse, we will examine your return and our team will be able to process the refund of your order.