The data we collect is stored on a server and can only be accessed by DODO HOUSE.
Why are we gathering this information?
To meet your expectations and fulfill our obligations to you:
o Receive, prepare, send and follow your order.
o Improve the quality of your experience on our website and in store.
o Offer you personalized advice based on your customer history and our previous exchanges.
o Respond to your requests by email or telephone.
o Allow you to access your order history from the “Order History and Details” area of your customer account.
For our legitimate business interests:
o Send you newsletters to keep you informed of our news, promotional offers, as well as share tips and tricks related to your natural beauty routine and our products.
o Remember the contents of your abandoned cart.
o Send you discount codes to thank you for your loyalty and celebrate your DODO HOUSE anniversary.
o Send you brochures or samples of our novelties that, based on your purchase history, might interest you.
What information do we collect?
o The information you provide us: DODO HOUSE collects information that you provide when placing your order on our site, when creating your customer account on our site or in our shops. We collect the following information, called "personal data".
o Registration information: When you create a customer account on our site, we ask you to provide an email address that you will then use as your login. In addition, you will be asked to select a “password”. This password will not be known to DODO HOUSE and will not be stored in digital format. When creating your online account, we also ask you to enter your personal data: gender, first name, last name.
o The contact information you enter in your customer account or when ordering products online: mailing address(s), telephone number(s), date of birth.
o Your shop purchases: In order to improve our in-store service and to be able to offer you more personalized advice, we keep the history of the products you buy in our Dodohouse shops.
o Your online purchases: As part of your order handling on our site, we collect information essential to the taking and management of orders, such as: the date of your purchases, the amount of your purchases, the product or products purchased, the method of payment, the payment status, the bank details, the discounts or promotional codes used, any gift packaging or personalized word to be added to the order, delivery method and delivery address.
o Your communication data: All data when you communicate with our customer service or in-store staff via e-mail or via our social networks. This may include questions, requests or claims.
o Comments and comments obtained by email, on Facebook or through our contact form.
o Answers to the questionnaire about your skin type and hair type.
How long do we keep your personal data?
As a rule, we retain your “personal” information as long as we deem it necessary, in order to offer you a customer experience that meets your expectations. Building a relationship of trust, as well as offering our customers the best service is our priority. That is why we allow ourselves to keep the data of all our active customers or customers who have ordered our products in the last three years. However, we are committed to erasing data from inactive customer accounts for more than three years.
The personal data of customers collected by DODO HOUSE are kept confidential and will not be communicated to third parties. However, subject to the conditions set out in the applicable law, you have the following rights with regard to our processing of your personal data: the right of access, the right of rectification, the right to withdraw your consent, the right to restrict the use of data, the right to data portability and the right to object.
In your customer account accessible from our site, we allow you to manage the information at our disposal. Among other things, we give you the possibility to revoke your consent to cookies from the "Revoke my consent to cookies" section. You can also export your data in PDF or CSV format, as well as complete a request for correction and erasure from the "My Personal Data" area of your customer account.
If you decide you no longer want to receive our newsletters, you can also click on the "unsubscribe" link at the bottom of our newsletter. You will then be removed from the recipient list. However, if you decide to re-register later, you can do so by simply clicking on the "newsletter" link in the footer (footer) of our site.
As part of the provision of our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of 27 April 2016 (“GDPR”) and under the conditions set out below.
A personal data is any information relating to an identified or identifiable natural person. We collect and process personal data in the context of the provision of our Services or the communication to offer of these Services exclusively, in strict compliance with the GDPR.
If you have any questions regarding our use of your personal data, please do not hesitate to contact us via the e-mail address firstname.lastname@example.org. We will then get back to you as soon as possible.